Problems need to be resolved! With Brimir it's very easy to assign tickets to the right team member. They will get notified via email and can sign in to reply to the support request. After resolving the problem the ticket can be closed.
Rules can be added to automatically assign tickets, notify other persons or add labels. Create rules to automate part of your support workflow and offload your team.
Add labels to tickets and allow users to view all tickets with that label. Create rules to assign labels to give all employees of a certain company access to all company issues.
All connections are encrypted using SSL. User access is by default only allowed to their own tickets, but can be extended to tickets with a certain label.
Brimir is released under the GNU Affero General Public License Version 3 and built using Ruby on Rails and Zurb Foundation.
We've included English and Dutch, but also community contributed translations such as German, Spanish & Finish.
Start using Brimir with just one agent and find out how much time it saves you.
Split the incoming tickets between you and your colleagues to respond even faster.
Handle all your company support requests.
You can also try out the demo and sign in as email@example.com or firstname.lastname@example.org
and password testtest. Data is reset every hour.
An agent is a user who can change the status, priority and labels of tickets. Agents can have tickets assigned to them. Most of the time agents are what you would call support employees.
We are always open to wonderful new features. Please add your request on Github, find some supporters, and wait for the implementation. Or, even better, implement it yourself!
Payments are done by credit card. We use the secure payment infrastructure provided by Stripe. One of the most easy and self-explanatory ways to handle safe payments.