Brimir solves your chaotic support workflow

Declutter your personal email inbox. Brimir allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents.

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Here's what Brimir can do for you

Brimir supports all features you would need in a helpdesk support system. Incoming email support, reply via email, customizable user signatures and much more.

Assign tickets to your support team

Problems need to be resolved! With Brimir it's very easy to assign tickets to the right team member. They will get notified via email and can sign in to reply to the support request. After resolving the problem the ticket can be closed.

Assign

Automate your support workflow

Rules can be added to automatically assign tickets, notify other persons or add labels. Create rules to automate part of your support workflow and offload your team.

Rules

Label tickets

Add labels to tickets and allow users to view all tickets with that label. Create rules to assign labels to give all employees of a certain company access to all company issues.

Labels

Security

All connections are encrypted using SSL. User access is by default only allowed to their own tickets, but can be extended to tickets with a certain label.

It’s open source

Brimir is released under the GNU Affero General Public License Version 3 and built using Ruby on Rails and Zurb Foundation.

Multilingual

We've included English and Dutch, but also community contributed translations such as German, Spanish & Finish.