Latest update on Github:
Brimir allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets.
Problems need to be resolved! With Brimir it's very easy to assign tickets to the right team member. They will be notified via email.
Get rid of support emails in your personal inbox. Forward these emails to Brimir and let your support team handle the hassle!
New! Support for multiple languages. We've included English and Dutch, but there are a number of community contributed translations such as German, Spanish, Finish and Brazilian Portuguese.
Brimir is released under the GNU Affero General Public License Version 3. It's built using other open source frameworks and tools, such as Ruby on Rails and Zurb Foundation.